How Discounts and Cashback Work

How Shopping Cards and eVouchers Work

General Shopping Cards Cashback Combo deals Chrome Extension
  • General

  • How do I get upfront savings?

    The offer detail page will show you everything you need to redeem your saving.

    If the discount is applied with an offer code, enter this at the checkout at the merchant's site to receive the saving.

  • What are shopping cards?

    You can save up to 20% on high street and online brands by purchasing retail vouchers and/or shopping cards.

    Simply order these online and:

    1. Instant e-vouchers will be delivered instantly directly to your email inbox alongside the confirmation of purchase.

    2. Non-instant e-voucher orders placed after 10.30am are processed the following working day. All e-vouchers are sent by email within 48 working hours from the time of processing.

    3. Top-up cards and paper vouchers will be posted to you. You can top up your reloadable cards any time through the My Account > Shopping Cards section.

    Once you receive your card or vouchers, start shopping in stores or online.

  • What is Cashback?

    Cashback is a discount which is applied after you've bought something online. It is either a percentage of the amount you spent with the retailer, or a fixed sum.

    So if you buy something for £100 online with Cashback of 6%, you pay the retailer £100 and we credit £6 to your Cashback account. You can check your Cashback transactions using the 'Cashback Statement'.

  • How do I update my personal account information and my password?

    Click on 'My Account' on the top right hand corner. You can change all of your personal details here.

  • I have logged into website and the helpdesk box on the left is pre-populated with my home phone number, how has this occurred?

    If you have previously filled in your details when you registered, the site will recognise these details and they will pre-populate when you log in again.

  • How do I redeem an offer?

    To redeem an offer, click on the Go button, which will then take you to the merchant's site where you can complete your purchase. Your purchase must be completed online, unless the offer specifically states otherwise.

  • What do I do if the offer code doesn't work?

    Please make sure you are entering the code exactly as it appears on the site. Codes may be case sensitive. Please also read the restrictions on the offer to make sure that your purchase qualifies.

    Most importantly if the code is not working, please do not make your purchase until you have contacted us and we have resolved the issue. We will get back to you as soon as possible to confirm if the offer is broken and what steps we are taking to fix it.

  • Cookie information

    Xexec uses cookies to provide you with the best experience and to power the programme's functionality. These cookies are required to use the website as is intended. Disabling the cookies will provide a lesser experience. Continue using the site as normal and we'll assume that you're happy to receive all cookies from Xexec.

  • What are cookies?

    Cookies are small files which are stored on your computer. Each site you visit has a specific set of files and these can only be accessed by that specific website. Some cookies are essential to the operation of the site such as those that keep you logged in. Others allow us to improve your experience with additional features such as setting the website's width and height according to your screen size. All cookies used by Xexec hide any personally identifiable information.

  • Contact the helpdesk

    You can contact the helpdesk by calling 0208 2016483 or emailing contactus@xexec.com

  • Shopping Cards

  • How do I buy shopping cards & e-vouchers?

    The discounted shopping vouchers, e-vouchers and reloadable shopping cards are easy-to-use vouchers and top-up cards which can be purchased directly from Xexec online.

  • Where are my instant e-vouchers?

    Instant e-vouchers are delivered instantly and will come directly to your email inbox alongside the confirmation of purchase.

    If these do not arrive with your confirmation email they can also be found in the ‘My Account’ section on your portal.

    The terms and conditions for each product are stated under the retailer section on the platform.

  • How are paper vouchers and reloadable cards sent to me?

    Both paper vouchers and top-up cards are sent out first class post. If your total order for paper vouchers is £300 or above, we will send your vouchers out via special delivery at our cost. Top-up cards are only sent by special delivery when the order exceeds £1000.

  • Can I change my delivery address?

    For security reasons, vouchers and gift cards can only be sent out to the address at which the payment card is registered. However, if you urgently require the delivery at an alternative address, you can email us in to retailvouchers@xexec.com from your work email address after placing your order, and include the following details: order number and alternative delivery address.

  • How quickly will I get my vouchers and reloadable cards?

    Instant e-vouchers will come directly to your email inbox alongside the confirmation of purchase.

    For non-instant retail vouchers (reloadable top-up cards, paper vouchers and non-instant e-vouchers), the following applies:

    Orders placed before 10:30am Monday to Friday will be processed the same working day. Orders placed after 10.30am Monday to Friday will be processed the following working day. Weekend, bank and public holiday orders will be processed on the next working day. All non-instant e-vouchers are sent by email within 48 working hours from the time of processing.

    Please note: If large quantities of vouchers are ordered, your order may be delayed depending on stock availability at time of processing. If the order requires a signature and no one is available to sign for it, you may be required to re-arrange delivery or collect from your local post office depot.

    Please allow up to five working days following the day of the order for your top-up card to arrive. You must contact us on the fifth day by email if you have not received your top-up card. Please note, Xexec will not offer or provide compensation for any losses.

  • How long will it take to top-up my reloadable card?

    • If you place your order before 10.30am Monday to Friday, your credit will be ready to spend within 48 working hours. We strongly recommend you double check the balance before trying to spend the credit. You can usually check your balance on the retailer's website, by calling the telephone number on the back of the card or instore at a till point.

  • What are the general delivery charges?

    If your order contains just paper vouchers / reloadable cards totalling £300 or above, Xexec will dispatch this order via special delivery at no further cost to you.

    If your order contains just paper vouchers / reloadable cards totalling under £300, these will be dispatched via first class post unless you choose to pay for special delivery. (Please check general terms and conditions in regards to lost/stolen vouchers for further information).

    If your order contains a mixture of paper vouchers and reloadable cards, and the total value of the order is under £300, all the items in your order will be dispatched via first class post.

    If your order contains a mixture of paper vouchers and reloadable cards and the total value of paper vouchers is over £300, the paper vouchers will be dispatched via special delivery and the reloadable cards will be sent via first class post, unless they add up to over £1,000.

    If your reloadable cards add up to £1,000 or over they will be dispatched by special delivery at no further cost to you.

    All e-vouchers are delivered via email at no further cost to you.

    All top-ups on existing reloadable cards are free of charge.

  • Can I pick the denominations of paper vouchers?

    You can choose the denomination of voucher at the basket stage displayed on the product page. If you have a particular preference, please make your selection, and phone the Xexec’s Helpdesk on 020 8201 6483 quoting your order number once you have completed your order – and we will do our best to help. You cannot request custom denominations online and we cannot guarantee denominations at any stage.

  • Can I spend e-vouchers or use reloadable cards for online purchases?

    This depends on the retailer. Please check the product description for the voucher / reloadable card that you are interested in and check the terms and conditions, if any.

  • Will the retailer give me change when I spend a shopping voucher?

    This depends entirely on the retailer. Most retailers will not give cash as change for a purchase made using vouchers. Instead, change will usually be given as vouchers or on a gift card. It is the retailer’s discretion whether or not to give change in cash on purchases made using vouchers. If this is important to you, please check the policy with the retailer prior to purchasing the vouchers from Xexec.

  • I have received my vouchers, but the amount is not what I ordered. What do I do?

    Voucher orders are not always sent together which means a single order may arrive in separate deliveries and on different days. Please allow three further working days after receiving your first item for additional deliveries to take place.

    If, at this stage, you have still not received all your vouchers, please contact the Retail Vouchers Team on 020 8201 6483 or email retailvouchers@xexec.com with your order reference number so we can investigate with immediate effect. If you have received more vouchers than you ordered, please contact us so we can investigate the matter further.

  • I have received the wrong order. What do I do?

    Please contact the Xexec’s Helpdesk 020 8201 6483 or email retailvouchers@xexec.com as soon as possible after you have received the incorrect vouchers.

  • My order has not arrived. What do I do?

    Please contact the Xexec’s Helpdesk 020 8201 6483 or email retailvouchers@xexec.com with all the details so we can investigate further.

  • I have received my order and no longer require the vouchers or reloadable cards. What do I do?

    Vouchers are treated as cash, so unfortunately once the order has been processed, we cannot accept the vouchers back for security purposes. Therefore, we are unable to provide a refund. E-vouchers come in the form of e-codes, which need to be applied on the retailer’s website or within your individual account with the retailer. As the e-codes are emailed to you, we are unable to retrieve them back and assign them to anyone else. Therefore, for security purposes, we are unable to provide a refund for e-vouchers.

    Top-cards will contain the credit you requested at the time of placing your order. If you have not spent any of this credit and the retailer allows Xexec to remove funds from your top-up card, we can provide you with a refund at a cost of £12.50. This will be deducted from the amount that is refunded back into your account after the balance has been removed from your top-up card.

  • Buying Instructions

    Reloadable top-up cards:

    Select the top-up card you are interested in on the portal.

    Select “Purchase a new card” and click on the "Add to Basket" button.

    Go to the basket and here you can change the amount you would like to top-up by clicking on the "edit" link.

    Enter the new value and click out of the box.

    If you would like to add more items to your basket, click on “Continue Shopping” which will take you back to the home page.

    Once you are happy with the items in your basket, click on “Checkout” and you will be taken to the next stage where you can review the order and delivery options.

    Then click on “Next”, and you will be able to review the address details.

    Once you are happy that they are correct, click on “Next”. This will take you to the payment stage.

    Select the type of card you would like to make payment with (surcharges will apply for credit card payments).

    Once card details have been entered, click on the “Continue” button.

    This should complete the process and a final confirmation should appear on your screen.

    You should also receive an email that confirms the order number and includes a list of items purchased.

    Topping up your reloadable cards:

    To register and top-up a reloadable card you have purchased on the Xexec portal, go to the offer on the portal.

    Click on “Top-up an existing card” button, situated under the retailer offer page. This will bring up a “Name your new card” window.

    Add this newly named card to the basket through the “Add to Basket” button.

    Enter the value you wish to top-up at the basket stage.

    If you would like to add more items to your basket, click on “Continue Shopping” which will take you back to the home page.

    Once you are happy with the items in your basket, click on “Checkout” and you will be taken to the next stage where you can review the order and delivery options.

    Then click on “Next”, and you will be able to review the address details.

    Once you are happy that they are correct, click on “Next”. This will take you to the payment stage.

    Select the type of card you would like to make payment with (surcharges will apply for credit card payments).

    Once card details have been entered, click on the “Submit” button.

    This should complete the process and a final confirmation should appear on your screen.

    You should also receive an email that confirms the order number including the items that have been purchased.

    Topping up your registered cards:

    Click on "My Account" in the top-right of the portal and then on the "Shopping Cards" tab on the left hand side.

    Your registered cards will be listed on this page.

    Under "Actions" click on "Top-up" which will take you to the product page. Select the card you are trying to top-up and follow the steps in the above sections.

    Paper vouchers:

    Select the paper vouchers you are interested in.

    Select the value from the drop down.

    Click on the “Add to Basket” button.

    Go to basket.

    If you would like to add more items to your basket, click on “Continue Shopping” which will take you back to the home page.

    Once you are happy with the items in your basket, click on “Checkout” and you will be taken to the next stage where you can review the order and delivery options.

    Then click on “Next”, and you will be able to review the address details.

    Once you are happy that they are correct, click on “Next”. This will take you to the payment stage.

    Select the type of card you would like to make payment with (surcharges will apply for credit card payments).

    Once card details have been entered, click on the “submit” button.

    This should complete the process and a final confirmation should appear on your screen.

    You should also receive an email that confirms the order number and includes the items that have been purchased.

    E-vouchers:

    Select the e-vouchers you are interested in.

    Select the value from the dropdown.

    Click on the “Add to Basket” button.

    Go to basket.

    If you would like to add more items to your basket, click on “Continue Shopping” which will take you back to the home page.

    Once you are happy with the items in your basket, click on “Checkout now” and you will be taken to the next stage where you can review the order and delivery options.

    Then click on “Next”, and you will be able to review the address details.

    Once you are happy that they are correct, click on “Next”. This will take you to the payment stage.

    Select the type of card you would like to make payment with (surcharges will apply for credit card payments).

    Once card details have been entered, click on the “Submit” button.

  • Disclaimer

    Don't forget the discount rates on our shopping vouchers are for purchases directly from Xexec only. Some retailers sell shopping vouchers directly on their website, but these will not be at the discounted rate available to Xexec members.

  • Cashback

  • What is Cashback?

     

    Cashback is a discount which is applied after you've bought something online. It is either a percentage of the amount you spent with the retailer, or a fixed sum.

    If you buy something for £100 online with Cashback of 6%, you pay the retailer £100 and we credit £6 to your Cashback account. You can check your Cashback transactions using the 'Cashback Statement'.

  • How do I earn Cashback?

    Transactions must be completed wholly online in one single visit via the portal to be eligible for Cashback.

     

    If you click through and leave an item in your basket or generate a quote (travel or insurance) and come back to it later then it is unlikely that the final purchase will qualify for Cashback. If you wish to complete your purchase you will need to clear your basket and start the process from the beginning.

     

    If you wish to shop around for the best deal, this is fine, but once you know where you want to make your final purchase from, we would advise that you clear your cookies before you complete it to ensure that your sale is tracked to the portal and not another website.

  • How long does it take for Cashback to be shown on my account?

    Transactions will usually appear on your account as 'Pending' within 24 hours, but sometimes it may take longer, so please allow up to 11 days.

    If after 11 days your transaction does not appear as 'Pending’ please complete a missing transaction form ensuring all details are correct prior to submitting it. In the small number of cases where Cashback is not tracked automatically, the quicker you let us know, the easier it is to investigate.

    Missing Cashback must be reported to us within 45 days of placing the order with the retailer. We cannot investigate claims on orders that were placed more than 45 days prior to the date you contact us.


    Cashback shown on your account as 'Pending' is not missing. It is in process.

     

    Once the retailer has confirmed that the purchase is tracked, genuine and successful and your resulting referral fee has been received by us (becoming “Cashback”) the status of the transaction will change to “confirmed”.

  • For how long will my cashback be pending?

    Although it only takes up to 11 days for cashback to appear on your cashback account with “pending” status, validations can take up to 3 months depending on the retailer, sometimes even longer. Travel and car hire bookings will be validated upon completion of travel.


    Once the retailer has confirmed that the purchase is tracked, genuine and successful and your resulting referral fee has been received by us (becoming “Cashback”) the status of the transaction will change to “confirmed”.

  • I was not logged into the portal when I made my purchase. Can I still claim Cashback?

    In order to be eligible for any Cashback you do need to ensure that you are successfully logged in to your account first and then complete your purchase immediately and wholly online.

     

    If you do forget to log in then this will mean that there is no click record on your account to enable the sale to be attributed to you. The retailers will not award any commissions for sales which are not tracked to our platform therefore we won’t have Cashback to pass on to you.

     

    Should you accidentally make this on the account of a friend or family member, although this should track as expected, we would not be able to transfer this over from one account to another. In these cases you would need to leave this to progress on the account on which you had made this and then ask this member to request the Cashback on your behalf before passing this on to you themselves.

  • Why didn’t my purchase track?

    Although the vast majority of transactions do track, there will always be situations where, for instance, anti-spyware, anti-virus or other protection on your computer might prevent Cashback tracking back to your account.

    If this happens, then firstly – don’t panic. Please wait for 11 days for this to track; as some transactions take a little while to be reported to us by the merchants. If at this stage, the Cashback has not tracked to your account, simply lodge a 'missing transaction query' and we'll be able to look into it for you. The claim form should only take a few minutes to complete – but you will certainly need your order number as supplied by the merchant you purchased from.

    Having received your Cashback claim, we will then chase up your Cashback on your behalf with the merchants. The vast majority of claims are resolved successfully within 2 or 3 months. Even if your claim takes longer, we still expect to be able to resolve it in due course.

    Sometimes we require further details and may request a copy of your confirmation email.

    Please note that you will not be able to earn Cashback from two websites at once, so using the portal and TopCashback and Quidco (or another Cashback site) will not double the amount of Cashback you should expect to receive.

  • Why is there a wait before my Cashback is paid?

    This is how long it takes for the Cashback to reach us.

    Usually, the merchants get invoiced for the Cashback after the end of the calendar month in which the transaction occurred. This means that if your transaction was at the start of a month, then you will probably be waiting a longer time for your Cashback than someone who purchased at the end of a month.

    After the invoice has been sent, it can take one or two months for the Cashback to be paid to the affiliate network and for it to then be sent on to us.

    We are always looking into how we can improve this process however due to the involvement of so many parties this is really out of our control.

  • Why has my Cashback been declined/cancelled?

    If a Cashback entry is showing as “cancelled” on your account this means that the merchant has marked your transaction as being ineligible for Cashback.

    We may not know exactly why the merchant has reached this decision, but some possible reasons may include:

    - You cancelled or returned your order or part of your order.
    - You used a promotional code, voucher code or another form of discount (student discount, NHS discount etc) not approved by us when making this purchase.
    - You asked for a quote or browsed a merchant's website, but didn't make a purchase.
    - You may have used a saved quote or a renewal quote to make this purchase.
    - The merchant pays Cashback to new customers only, and you have shopped with this merchant before (please see the merchant's page to see whether this applies).
    - You did not complete your order online i.e. it was finalised over the phone.
    - You did not meet any other of the Terms and Conditions set by the merchant.

  • My item is faulty and I need to exchange it. Will I still be entitled to Cashback?

    When items are exchanged over the phone or instore, this normally results in Cashback being rejected.

    This is because any amendments made to an order will create a new order reference number not recognised by the retailer’s system and it will no longer count as an online order.

    If there are any problems with an order and you need to exchange items, we strongly recommend cancelling the order and creating a new one entirely online. Calling the retailer or visiting instore will preclude any Cashback from being awarded.

  • Why are purchase price and Cashback amount showing as lower than expected?

    Some retailers only pay Cashback on the excluding VAT price and don’t award Cashback on delivery costs.

    If your Cashback is significantly less than you were expecting and this isn’t accounted for by VAT or delivery costs then please raise a ‘missing transaction’ claim and provide us with as much background details as possible including the full purchase price and the Cashback amount you were expecting.

  • Why is my Cashback amount (NOT purchase amount) showing lower than expected?

    If your purchase amount is correct but your Cashback amount is lower than expected, it may be that the Cashback deal offered by the merchant has recently changed. We usually pick these changes up quickly but if we haven’t please let us know so that we can update the offer accordingly.

    We apologise if you feel that you have lost out for this reason. From time to time our rates may become out of date as we feature a lot of merchants and not all will update us regarding new rates as quickly as we would like.

  • Can I earn Cashback when I buy shopping vouchers from a retailer online?

    Cashback cannot be earned when you purchase shopping vouchers from a retailer's own website. To make a saving on shopping vouchers, visit the ‘Retail Vouchers’ area on the portal and order directly at a discount.

  • Why is it taking so long for my ‘missing transaction’ claim to be processed?

    After you lodge a claim, we run through the claim form just to check that the relevant fields have been completed. We may have to contact you if you have not provided your order number or e-mail address connected to the order, this will delay your claim. We ask you for this information as the merchant's network will not accept a claim that does not include this information. We may also request a copy of your confirmation email if necessary.

    Please could you be aware that we submit claims in batches every few weeks and you will receive a message informing you when yours has been sent.

    Once we have submitted your claim, we simply have to wait for the affiliate network and merchant to process the claim, this is an exacting process, so we ask members to allow 2 – 3 months for the claim to be resolved by the merchants’ network.


    As we are reliant on the merchants’ network process; there really isn’t much that can be done to speed the process up.

  • Is Cashback guaranteed?

    Cashback and Cashback payment periods cannot be guaranteed due to the number of conditions and parties involved in the process.

    To qualify for Cashback, the retailer must confirm that the purchase is tracked, genuine and successful.

    If your purchase is declined, we can investigate this further by going back to the retailer to find out why, but ultimately the retailer’s decision is final.

  • How do I withdraw my Cashback?

    You can withdraw your Cashback by BACS transfer to your bank account through ‘My Account’ in the top right of the portal.

  • Once I have requested a withdrawal, how long does it take?

    When you request a withdrawal, it will show as 'Requested' on your account until it has been approved for payment, usually within one week. After payment has been made, the status under My Account > Activity will show as ‘Payment’ with the amount withdrawn.

  • My account is closing. How do I withdraw my confirmed Cashback?

    If your account is closing, for example if you leave your employment, you need to withdraw your Cashback within 10 days of your account being closed. You may do so in the normal way, just go to your account statement then 'Withdraw Cashback'.

  • My account is closing, but I have Cashback still pending on my account. Am I entitled to this?

    If you have Cashback pending on your account, and you have left your employment, this will be forfeited and you will not be able to withdraw it in the future.

  • What is a Cookie?

    Cookies are small bits of information that are stored in your browser. Websites use them to offer a personalised experience, show advertisements and to improve your customer experience.

  • How do cookies work to track my Cashback?

    Cookies are used to track Cashback to your account so it’s essential that these are enabled in your browser. They store tracking information so that when you visit a retailer via the portal and make a purchase, the retailer knows that you have come via our portal and we receive the commission for your sale which is passed on to you as Cashback.

  • How do I enable cookies in my internet browser?

    To enable cookies in your internet browser, follow the instructions below for the browser version you are using. Once you have enabled cookies, re-start your browser and visit this page again to ensure your tracking is enabled.

    Microsoft Internet Explorer

    - Select 'Internet Options' from the Tools menu.
    - Click on the 'Privacy' tab.
    - Click the 'Default' button (or manually slide the bar down to 'Medium') under 'Settings'.
    - Click 'OK'.
    - Close all open browser windows, then re-open and sign-in.

    Mozilla Firefox

    - Go to the 'Tools' menu and click 'Options'.
    - Click on the 'Privacy' tab.
    - Set the 'Firefox will:' option to: 'Use custom settings for history'.
    - Make sure 'Accept cookies from sites' and 'Accept third party cookies' are check marked.
    - Restart your browser to save these changes.
    - Close all open browser windows, then re-open and sign-in

    Google Chrome

    - Click the button that is represented by three horizontal, black lines located at the top right of the browser.
    - A drop down menu will appear. Click on settings and then click on the 'Show advanced settings' link at the bottom of the page.
    - The Privacy menu is displayed. Click on the Content settings button and the relevant menu will appear
    - Click 'Allow local data to be set (recommended)'.
    - Click 'OK'.
    - Close all open browser windows, then re-open and sign-in.

  • Do I need to adjust my security settings to track and earn Cashback?

    Most members are able to earn Cashback with security set to the default levels. If you are using a normal work or home computer (sometimes called 'standard build') then Cashback should track automatically providing none of the security settings have been changed.

    Some computers however, with particular security settings, may block retailers from tracking your Cashback. A few security programs (Norton Internet Security and Zone Alarm Pro, for example) have "privacy" features which prevent retailers from collecting data, such as which websites you have visited.

    If you use Norton Internet Security or Zone Alarm Pro you will need disable the ad blocking feature. Turning off ad blocking is a very simple procedure that does not harm your internet security. Ad blocking is not necessary for most internet users.

    Norton Internet Security: double click on the green 'globe' icon on the task bar at the bottom right of your screen. This will open up Norton. Click on 'Ad Blocking' from the main screen. Then click on 'turn off' from the right-hand menu bar. Disabling this feature does NOT affect your firewall

    Zone Alarm Pro: turn off 'cookie control' and 'ad blocking'. Double click on the Zone Alarm icon on the taskbar at the bottom right of your screen, click on the privacy button, and move the relevant sliders to the 'off' position. Disabling these features does NOT affect your firewall.

    Anti-spyware or Anti-adware Products: these products are sometimes overzealous in protecting your privacy and prevent us from tracking your purchase. If you have such a product that runs continuously in the background (i.e. an icon is displayed on your toolbar on the bottom right of the screen), you should exit this product when attempting to earn Cashback.

  • Tips and Recommendations

    1.Cashback will only be tracked if you sign in to your account and start your shopping by clicking on the retailer´s link within the Discount Site.

    2.Only use voucher codes received from us or voucher codes advertised on the Discounts Site. If a voucher code is used, Cashback might not be paid.

    3.If you do not complete your purchase in one sitting, your Cashback might not track.

    4.Using a saved quote or shopping from previously saved shopping carts may cause your Cashback to be declined.

    5.Opening the same website in different tabs or browsers may affect transaction tracking.

    6.If you experience problems while making an online transaction and opt to call the retailer to complete the order, your Cashback earning could be affected.

  • Terms & Conditions

    Cashback terms and conditions are subject to change without notice. Occasionally, information displayed on the retailer offer pages on the portal may require updating.

    We investigate missing and incorrect Cashback with retailers. Occasionally, retailers are not forthcoming or efficient in this process. Therefore, we advise that users do not make decisions based upon expected Cashback, as this is not guaranteed.

    Incorrect or missing Cashback must be reported within 45 days of placing the order. After 45 days, we cannot trace this.

    As stated in the FAQs:

    Ensure you check the Terms & Conditions and the Cashback Rates of each offer. Cashback will only be tracked if you sign in to your account and start your shopping by clicking on the retailer´s link within the portal.

    Only use voucher codes received from us or voucher codes advertised on the portal. If a voucher code is used, Cashback might not be paid. If you do not complete your purchase in one sitting or journey your Cashback might not track.

    Using a saved quote or shopping from previously saved shopping carts may cause your Cashback to be declined.

    Opening the same website in different tabs or browsers may affect transaction tracking.

    If you experience problems while making an online transaction and opt to call the retailer to complete the order, your Cashback earning could be affected.

    Transactions will usually appear on your account as 'Pending' within 24 hours, but sometimes it may take longer, so please allow up to 11 days. Missing Cashback must be reported to us within 45 days of placing the order with the retailer.

    Cashback shown on your account as 'Pending' is not missing. A few transactions, for example, a policy with a 'cooling off' period, can take some time to confirm. For most hotel and travel bookings, Cashback is not confirmed until after the travel has taken place.

    Cashback on most transactions is confirmed very soon after appearing on your Cashback statement. A small number of transactions take up to 60 days, and an even smaller number take up to 350 days. We cannot guarantee the exact date Cashback will be confirmed, because the retailer must approve the transaction first.

    Cashback is not guaranteed. Our service allows members to earn Cashback on tracked purchases from retailers. To qualify for Cashback, the retailer must confirm that the purchase is tracked, genuine and successful and your resulting referral fee must be received by us.

    Cashback and Cashback payment periods cannot be guaranteed due to the number of parties involved in the process, but we will always do our best to obtain your payment for you as quickly as possible.

    If your purchase is declined, we can investigate this further - we’ll go back to the retailer to find out why, but ultimately the retailer’s decision is final.

    If your account is closing, for example if you leave your employment, you need to withdraw your Cashback within 10 days of your account being closed. You may do so in the normal way, just go to your account statement then 'Withdraw Cashback'.

    If you have Cashback pending on your account, and you have left your employment, this will be forfeited and you will not be able to withdraw it in the future.

  • Combo deals

  • What are combo deals?

    Combo deals are a combination of online discounts, cashback and top up cards discounts.

  • Chrome Extension

  • What is the Chrome extension

    The Xexec Chrome Extension is a simple to use tool you can add to your Google Chrome which will notify you in real time as you browse of any discounts or deals available to you through your discounts portal! 

  • How do I download and install?

    Saving is easy with the Xexec Chrome Extension. 

    As an existing Xexec portal user, supercharge your saving in a few easy steps:

    1. Install the brand new Xexec Chrome Extension here
    2. Login to your existing Xexec account and link it up using the following steps;
    3. Login to your discounts portal
    4. Click "App Login" link (top right corner)
    5. Copy the code generated (valid for 60 seconds)
    6. Click on the “X” icon and paste the “App Code”
    7. Click “Activate” button
    8. Whilst browsing your favourite online retailers, look out for the yellow “X” to be notified of any deals available to you;
    9. Click on your chosen deal and save!

     

  • How does it work?

    The Xexec Chrome Extension works by looking for discounts and deals on sites as you visit them!

    As you browse on Google Chrome, the sites you visit are checked and your discount portal is searched for relevant discount codes or deals.

    If it finds any working discounts, The extension will notify you via popup and provide the relevant codes or links you need to get your discounts!